SHIPPING POLICY
I am so excited to ship my artwork to you. It means so much to me that you have chosen to have my art in your home.
PRINTS: I ship my prints Monday, Wednesday and Friday. Your print order will be packed with love and care, placed in a sturdy envelope and sent on it's way to you. They are sent via Australia Post Large Letter, so unfortunately there is no tracking. I have found that the distance between our homes has no bearing on how long it will take for you to receive it. I have had an order arrive in WA in three days, and another order take two weeks to travel two hours from my home. So what I am trying to say is please allow two weeks for delivery.
If your order arrives damaged I do apologise. Please contact me within 48 hours of receipt, with photos of the damaged item and I will replace the print/s for you. I have posted over a thousand print orders and have only had about four arrive damaged, so it does happen, but rarely.
ORIGINAL ART: My original paintings are so special to me. The painting will be carefully and lovingly wrapped in multiple layers of protective packing and placed in a cardboard box.
I have never had a painting arrive damaged, but I am sure it can happen. If your painting arrives damaged please contact me within 48 hours with photos so we can rectify the issue.
REFUND POLICY
We have a 30-day return policy, which means we require you to contact us within 30 days of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at jenniferbedfordart@gmail.com . If your return is accepted, you'll be responsible to ship the item back.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.